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SCP 7985 Career Zone Information/Student Engagement Assistant

University of Exeter Internships
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Job Summary

 

The Career Zones are the front of house operation for accessing careers services for the University of Exeter on Streatham and Penryn campuses and are a focal point for students (and recent graduates) to access information and advice on graduate opportunities, part-time work, internships, work experience opportunities, enterprise, and self-employment. 

 

The position of Career Zone Information Assistant/Student Engagement Assistant offers an exciting opportunity for individuals with a keen interest in providing excellent customer service. The service is looking for students who have ‘can-do’ attitudes, are excellent team-players and are committed to providing an excellent and friendly service to students and other users of the Career Zones.

 

This role is part of the Student Campus Partnership (SCP) scheme and offers flexible hours from December 2025 to June 2026. You will work from the Career Zone in the Exchange Building, Penryn Campus.  

 

 

Key Dates

 

Closing Date: 30/11/2025

Interview Date: w/c 8/12/2025 (tbc)

Start Date: January 2026

End Date: June 2026

 

Pay/Salary: £15.07 per hour (includes rolled in holiday pay)

 

 

Purpose of the Role

 

You will be part of a team that will support the Career Zones and will have the skills and enthusiasm, to help shape a high-profile service. You will assist in carrying out peer-to-peer activities and student-focused projects to deliver excellent customer service and ensure students receive prompt and professional responses to their enquiries and needs. 

 

You will be able to respond to a wide range of student employability enquiries. This will involve offering front line assistance to students in person at the Career Zone Enquiries Desk(s) as well as using virtual online systems.

 

Duties and Responsibilities 

 

Customer Service

  • Provide a friendly and professional first point of contact for students and other users in person, by      online Chat, telephone or email and refer them to information, services and facilities that best meet their needs.
  • This could be at the Career Zone Information desk in the Forum, Streatham campus or in the Exchange, Penryn campus.
  • Proactive approach to student engagement.

 

Peer to peer engagement

  • Arranging and supporting the capture of student feedback.
  • Organising and hosting student drop ins
  • Supporting the Career Zone stand at Careers Fairs, Wellbeing Fairs and engaging with peers to answer employability questions.
  • Work with other team members to research themes for small events in Career Zone and help to run them.

 

Project Work

  • The Career Zone student staff contribute to the continuous improvement of the service by identifying opportunities for more effective working practices eg Sustainability Audits, Careers Journey Checks or providing social media content that has a student voice.

 

Communications and Marketing

  • Communicate and liaise with Career Zone staff, student services and academic staff, where appropriate.
  • Prepare and publish information in online and other formats.
  • Assist with the marketing of Career Zone service and resources to students (including via social media).
  • Develop and distribute promotional materials on behalf of the Career Zone.

 

 

Training and Development - What Skills and Experience will this Opportunity Provide?

 

  • Professional workplace experience
  • Customer research and engagement
  • Team working
  • Developing professional customer service
  • Data analytics
  • Project Management

 

You will be asked to complete the university’s mandatory online training in: 

  • Safeguarding on our Campuses
  • Diversity in the Workplace
  • Health and Safety Introduction 
  • Information Governance and Security

 

Support Available

 

  • Regular meetings with the line manager
  • On the job training/shadowing (in conjunction with online training)
  • Support from other team members
  • Students are offered 1:1 support from the Internships Team

 

 

The Benefits

 

  • Professional workplace experience
  • Flexible working
  • An opportunity to give something back to the student community
  • Awards nomination in the University of Exeter Employment Awards.
  • Opportunity to work within a professional environment 

 

About You (Person Specification)

 

Essential Candidate Criteria:

  • Current students who are able to undertake some training in Term 1, 2025 in order to be able to work in the 2025/26 academic year
  • Genuine interest and commitment to customer care and customer service
  • Confident, “can do” and enthusiastic approach to challenges and/or pressurised situations
  • A knowledge of the work of the Career Zone e.g. skills programmes, events, Fairs, placement modules, study abroad
  • A good level of spoken and written English
  • Experience of work using telephones
  • Attention to detail
  • Able to work proactively, flexibly and prioritise tasks
  • Excellent interpersonal skills with the ability to effectively communicate on all levels
  • An interest in researching information
  • Results orientated with a strong work ethic and professional manner
  • Excellent IT skills, including Microsoft Outlook, Word, Teams, and ability to learn new software skills quickly e.g. Handshake, Canva
  • Able to work autonomously but able to raise concerns to line manager.

 

Desirable Candidate Criteria:

  • Confident in speaking and listening in a language other than English
  • Demonstrable social media/marketing skills
  • Creative problem solver

 

 

About the University Department

Student Employability & Academic Success (SEAS)

Our goal is to help students prepare for life and work after university, offering quality assistance and advice throughout their course, and for as long as they need it after Graduation.  Our information and events are categorised into the stages 'Decide', 'Plan', and 'Compete' to help students/graduates get the right information at the right time to suit their career planning. More information can be found on our Career Planning Webpages.

 

Student Campus Partnership (SCP) Scheme Requirements

 

  • Applicants must have current student status or proof of an acceptance on a degree at the University of Exeter.
  • Applicants must be a student for the full duration of the internship.
  • The University of Exeter is committed to developing an environment which promotes equality of opportunity, values diversity and inclusivity.  
  • The University of Exeter is a Disability Confident Employer, committed to attracting and recruiting people with disabilities and retaining and supporting staff with disabilities. If an applicant declares a disability and meets all the essential criteria, they will be invited to interview.
  • We are committed to creating an inclusive culture and engage with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark) and LGBTQ+ inclusion (Stonewall Diversity Champion).
  • We welcome applications from all eligible students and in particular those from underrepresented groups. Selection and recruitment itself will be based entirely on merit alone unless there are multiple applicants demonstrating equal merit. In this clear circumstance, preference would be shown to applicants from under-represented groups. This is in line with lawful positive action measures under sections 158 and 159 of the Equality Act 2010.
  • All applicants are required to provide their employer with proof of their Right to Work in the UK before they start work. You can find information on the Paid Time pages.
  • All interns need to reside in the UK whilst undertaking this role.
  • Undergraduate students can work a maximum of 15 hours per week in term-term or full-time hours in vacation.
  • Full time Postgraduate students can work a maximum of 6 hours per week and no more than 180 hours per year, this includes those working already working as Postgraduate Teaching Assistants (PTA). You may work more hours with written permission from your academic.
  • You can check here for further details on the Scheme eligibility.

 

How to Apply

 

  • Please download and complete the attached Internship Application Form and upload to the job on Handshake. Please make sure you have downloaded the latest copy of the Internship Application Form. 
  • Guidance and useful tips for completing your application are found on the Internship Application Form. 
  • Refer to the job details contained within the advert when writing your personal statement.
  • Use the STAR approach to evidence each requirement in the Person Specification. 
  • You should insert the correct reference code on the application form: SCP 7985 
  • Please save your Internship Application Form as ‘your surname - your forename - SCP 7985’ 
  • The University is a Disability Confident employer and as such this policy applies to recruitment through the Internship Schemes. Applicants who identify a disability on the application form will be offered an interview if their application demonstrates they meet the essential criteria. 
  • Please also include details of reasonable adjustments you may need for an interview or to undertake the role. 
  • You should explain why you would like to work for the employing organisation and why you think you would be a suitable candidate for this role. 

 

Further Guidance and Support

 

  • You can refer to the My Career Zone Digital resources on application and interview preparation here.   
  • If you need support with your application, you can book an appointment with a Career Zone Advisor by emailing careers@exeter.ac.uk. 
  • Unless stated, interview expenses will not be paid.
  • It is recommended that you check your online presence on social media to ensure it represents you well, as some employers may undertake online research of their applicants. 
  • If you have any questions, you can email the Internships Team at internships@exeter.ac.uk