Benefit & Assessment Advisor x2

What are you looking for?

 

This is an exciting opportunity to join the Personalisation and Assessment Team in the role of Benefit & Assessment Advisor. You will manage your own case load completing means tested financial assessments and welfare benefit applications.

The ability to work productively and collaboratively in a large multi-disciplinary team and with colleagues and partners within the Directorate and externally.

You will have enhanced communication, negotiation and organisational skills and be able to implement these across a wide range of situations either in person, through written communication or via the telephone.

What will be expected from me?

The ability to travel within the district is required, as you will be undertaking financial assessments, benefit checks and completing applications in peoples’ homes along with supporting people with online applications via the Council’s online financial assessment portal BetterCare.

To provide specialist advice on the financial assessment process & to determine an appropriate charge in those instances where services are provided by or arranged by Adults Directorate and Children’s services.

To provide a consultancy telephone advice service to a wide and diverse range of designated persons in respect of Welfare Benefits and the Financial Assessment process.

After a period of training, you will have the option to work remotely for up to four days per week.

*This list is not exhaustive and outlines some key responsibilities

Essential requirements:

5 GCSE passes including English & Maths or equivalent.

Educated to A Level standard or equivalent e.g., NVQ3 or demonstrable experience in Welfare Rights / Benefits / Financial Assessments.

Ideally, you will have knowledge of DWP welfare benefits and local authority financial assessments and a commitment to excellent customer service in a busy working environment.

High level of accuracy and numeracy

Excellent organisational skills i.e., ability to organise workload and prioritise caseload.

Ability to deal sensitively with vulnerable service users and their carers.

Basic DBS check.

What can I expect?

• We offer a flexible full-time working pattern of 37 hours per week.
• Competitive annual leave entitlement plus Bank Holidays.
• Support and access to high-quality training programmes to progress your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS).
• Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme, eligibility to apply for a Blue Light Card and many more.

For further information please contact Karen Pinder Senior Benefit & Assessment Advisor or Lee Button, Manager Personalisation & Assessment on 01924 307317