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Project Manager

Zen Internet
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We’re building an inclusive work environment

 

Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.

 

We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.

 

We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.

 

The hiring manager for this role is Rich E. We appreciate that sometimes it’s helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you’re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email – you can to HR@Zeninternet.co.uk and we will get back to you as soon as possible.

 

FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

 

Overview

 

As a Project Manager in our Technology Dept, you will lead and manage projects through their full lifecycle, taking overall responsibility for their success. You will be managing a variety of Technology based projects covering Software Development, Connectivity, Systems, Security, Network Expansion, Hosting and Cloud solutions.

 

It’s key that you have experience managing and delivering Technology projects within a similar environment along with the Business readiness wrap to support the delivery. The ability to manage relationships, ensuring that there is strong and frequent communication between the customer and the project team is essential. You will also ensure that the agreed deployment schedule is met and that acceptance and handover into an operational environment is successful. You will need to demonstrate leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks.

 

The successful candidate will have demonstrable experience of delivering successful projects in the Telecoms/IT industry and have a working knowledge of PRINCE2 or PMP methodologies and importantly can apply these in full E2E approach of Architect, Design, Build, Operate.

 

Key Responsibilities

 

  • Manage a range of Technology projects across the Division and into the Business
  • Manage key relationships during project delivery and up to the final handover
  • Produce and maintain project documentation in line with our project processes and PMO governance
  • Produce presentations to communicate project goals to stakeholders
  • Collate project plans, work packages and presentations
  • Manage and track project budgets
  • Prepare and plan workshops
  • Define and document all phases of the project including tasks, escalation paths, milestones and acceptance criteria
  • Take responsibility for ensuring that risks, issues and changes are documented and managed effectively
  • Plan, prioritise, resource and lead continuous improvement activities.
  • Provide regular progress reports to key stakeholders
  • Negotiate with line managers to obtain project resources
  • Carry out project reviews and share the findings with relevant stakeholders
  • Maintain strong working relationships with managers and stakeholders at all levels in the business

 

Skills & experience

 

  • Project Manager/Delivery Manager with a minimum of 2 to 3 years of experience
  • PRINCE2 Practitioner or Equivalent
  • MS Project or equivalent planning tools
  • Continuous improvement tools, techniques (Six Sigma)
  • Recent experience as a Project or Delivery Manager in a Telecoms / IT environment
  • Demonstrable success in delivering technology driven projects
  • Demonstrable success of business change projects ( i.e sales propositions, provisioning, system configurations are all part of the delivery )
  • Working familiarity with internet products and IT technologies
  • Excellent communication skills with an intuitive understanding of how best to share knowledge, gain buy-in and influence decision making
  • Vendor Management including RFI/RFP for technology products/services
  • Excellent organisational skills, balancing demands and working to tight deadlines.
  • Full drivers licence essential

 

Benefits

 

  • 2 x Life Assurance Cover, with option to flex upwards
  • 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
  • Access to private Medical Healthcare and a Healthcare Cash Plan
  • An extra day off for your birthday
  • Car salary sacrifice scheme
  • Continuous learning and development
  • Discounted Mobile plans
  • Flexible and Hybrid working
  • Free onsite parking
  • Internal coaching and mentoring opportunities
  • Onsite Contemplation and Prayer room
  • Onsite Electric Car Charging points
  • Optional flexible critical illness cover
  • People-friendly policies
  • Recognition awards where we celebrate the most awesome people
  • Retail discounts
  • Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
  • Six monthly salary reviews
  • Subsidised Nursery fees
  • Subsidised Onsite Restaurant
  • Superfast Free Reliable Broadband
  • Travel Loan and Ride2Work Schemes
  • Two days’ paid leave per year for voluntary work


About Zen

 

At Zen, we’re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we’re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.

 

Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.

 

Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.

 

We believe that business should be a force for good and we’re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we’re a certified Great Place to Work TM and B Corp Certified!