Research and Engagement Officer

Job Purpose:  

To plan and deliver engagement and research for Healthwatch Wakefield’s core and project work. To understand the experiences and concerns of people using health and social care services in Wakefield and represent this feedback to service providers and commissioners. The role involves some analysing of data and intelligence to influence change and improve services. The postholder will focus on engaging with seldom-heard groups and individuals. 

Main Duties and Responsibilities: 

Engagement: 

Work closely with the Healthwatch Wakefield Engagement Officer to put together engagement plans for specific projects and core healthwatch work 

Conduct engagement in public spaces appropriate to project needs, such as community centres, health venues, and libraries. 

Manage a program of outreach sessions, identifying and arranging visits to organisations and community groups. 

Employ innovative engagement methods and involve volunteers in outreach activities. 

Follow up on information requests and signpost effectively, ensuring high-quality information standards. 

Research: 

Work with the Healthwatch Wakefield Research and Engagement Project Officer to support the design of research collection methods, both quantitative and qualitative. 

Provide support and advice for other staff and volunteers conducting research. 

Data and Intelligence Analysis: 

Support the Healthwatch Wakefield Research and Engagement Project Officer to analyse data to produce a range of high-quality research outputs, including reports and presentations for various audiences. 

Input engagement data into databases as required by the organisation 

General Responsibilities: 

Support a positive team environment, ensure compliance with policies, and promote equality and diversity. 

Participate in internal and external meetings and contribute to the periodic review of job roles.