Luggage Porter
Job Responsibilities:
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Guest Services:
- Greet and escort guests to their rooms.
- Open doors and assist guests entering and leaving the property.
- Inform guests about property amenities, services, hours of operation, and local points of interest.
- Explain room features such as the use of room key, mini-bar, ice and vending areas, in-room safe, and valet laundry services.
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Luggage Assistance:
- Transport guest luggage to and from guest rooms or designated bell areas.
- Assist with luggage storage and retrieval.
- Help guests with loading/unloading luggage from vehicles.
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Transportation Arrangements:
- Arrange transportation (taxi, shuttle bus, limousine) for guests.
- Record advance transportation requests as needed.
- Provide directions and communicate parking procedures to guests.
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Safety and Company Policies:
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe conditions to a manager.
- Maintain awareness of undesirable persons on the property premises.
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Professionalism and Teamwork:
- Ensure a clean and professional uniform and personal appearance.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge guests, anticipate their needs, and thank them with genuine appreciation.
- Communicate clearly and professionally, answer phones with appropriate etiquette.
- Develop and maintain positive working relationships with colleagues.
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Physical Requirements:
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and over 75 pounds with assistance.
- Ability to stand, sit, or walk for extended periods.
- Move over sloping, uneven, or slippery surfaces and up/down stairs or ramps.
- Perform physical tasks such as bending, twisting, pulling, and stooping.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Experience: No related work experience required.
- Supervisory Experience: None required.
- Licenses or Certifications: None required.
Company Values:
Marriott International is committed to:
- Hiring a diverse workforce.
- Sustaining an inclusive, people-first culture.
- Non-discrimination on any protected basis such as disability, veteran status, or other applicable laws.
If you are interested in a dynamic role that involves direct interaction with guests and providing excellent customer service, this position could be a great fit for you. Marriott International offers an inclusive work environment where diversity is valued and employees are encouraged to develop positive working relationships.