Welcome Host
We are currently recruiting for a Welcome Host to join our One Square, Food & Beverage Team at the Sheraton Grand Hotel & Spa.
The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5-star hotels. As the largest 5-star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award-winning One Square Restaurant. Additionally, the hotel operates the award-winning One Spa™, one of Europe's premier advanced city spas.
The Ideal Candidate:
- Excellent people skills and an upbeat and positive attitude to work and life.
- Ability to create a positive first and last impression for all guests.
- Able to work a combination of early and late shifts.
- Flexible approach towards working hours.
Key Responsibilities:
- Greet guests and determine the number in their party.
- Seat guests using booking information, providing clean and current menus.
- Guide guests through the dining rooms and assist as needed, including arranging tables for groups with special needs.
- Ensure place settings are appropriate, including napkins, clean silverware, and other items.
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
- Maintain cleanliness of work areas throughout the day.
- Monitor reservations for seating availability, service, safety, and well-being of guests.
- Provide barista service to guests in the lounge.
Requirements:
- Naturally confident, outgoing, and extrovert.
- Passionate about ensuring people have an enjoyable time.
- "Can do" attitude and ability to thrive in a high-pressure, high-volume environment.
- Fluent in spoken and written English with a good phone manner.
- Advanced computer skills and sound knowledge of OpenTable and Outlook.
- Previous F&B serving and barista skills are preferred.
- Flexible approach towards hours.
Benefits of Working with Us:
- Competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, increasing to a maximum of 33 days (pro rata) after further service.
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus one) on the night of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
- Discounts off your supermarket shop, other shopping, and experiences through our Marriott Benefit Hub.
- 50% off Spa Treatments and £50 gym membership within our One Spa.
- 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and to transfer around the world, plus opportunities to get involved in our charitable and community activities.
- Many more benefits, but most importantly, we’ll help you grow and develop as an individual.