VIP Guest Relations Executive | Cornwall based
Primary Role:
- Contacting and building relationships with past attendees and prospective guests to promote attendance at our conferences, roundtables, private lunches, dinners and 1-2-1 meetings
- Meeting or exceeding daily KPIs including call times, emails sent, and contacts made through LinkedIn and Sales Navigator
- Close adherence to company standards when dealing with key contacts
- Achievement of personal and event targets
- Accurate recording of activities within Salesforce CRM system
- Practicing the agreed MarketforceLive onboarding methodology
- Attending project and marketing meetings for your events and giving relevant feedback
- At events, providing a VIP service to all our guests and ensuring that they have everything they need for the event
Secondary Role:
- Attending and working at in-person events when required, these may include overseas destinations (Europe, Asia, USA)
- Supporting of setting up and packing down of events
- Running the VIP and Guest relations desk at our events
- Leading the re-book campaign
- Gaining substantial feedback at the event and documenting for the debrief
- Identify and communicate any potential opportunities for additional events or sponsorship
- Maintaining company best-practice when using Salesforce
- Ensuring client data is accurate and updated when necessary
- Adhering to GDPR policy
Skills required to join the audience acquisition team:
- Excellent telephone manner and communication skills
- Excellent time management and organisational skills
- Perseverance and dedication akin to a sales role
- Events background with some experience of onsite delivery
- Ability to hit deadlines and must be target-driven
- Flexibility to work different time zones (some events are USA or APAC based)
- Flexibility to travel to and work at events when required (UK and overseas)
- Good team player
- Excellent copywriting (emailing) and IT skills
- Ability to learn new IT systems
- Confident personality- speaking to high seniority of contacts (Chiefs, Directors, VPs, Heads etc)
- Educated to degree level is preferable but not essential
Salary & Package
- Full-time Mon-Fri (9-5.30 with 1 hour lunch)- these hours may change according to time zones of events
- Some flexibility in working hours to accommodate unmovable private appointments
- Basic salary reviewed on an annual basis
- Commission is uncapped- potential to earn upwards of £5,000 in commission annually giving you an OTE of £27,000 pro rata
- Full-time remote/working from home position (Cornwall & SW only)
- Regular in-person co-working days with Cornwall & SW colleagues
- Cornwall company socials: Christmas and Summer parties and target hitting celebrations
- Use of company laptop and telephone calling system
- 25 days holiday per year pro rata
- Bank holidays are gifted on top of your holiday allowance
- Travel and hotel expenses for any visits to London office or events (both UK and abroad)
- Opportunity to work in our London office when visiting