Technical Support (German Speaking)
We are currently looking for a Technical Support Advisor (German Speaking) to join our International Technical Support Team at our Head Office in Steeton, West Yorkshire.
*** Full comprehensive training will be provided, no previous technical role is required ***
*** Must be fluent in English and German ***
Working Hours: Monday to Friday, 8:00am to 5:00pm
Salary: £26,000 P/A
The role consists of:
- Provide first line of technical support to our engineers and approved dealers
- Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
- Work with other members of the team creating a positive and supportive relationship
- Assist with translation on technical training sessions for German engineers
Skills and experience:
- Ability to write and communicate both in English and German
- Problem solving and organisation skills
- Demonstrate attention to detail when accomplishing a task.
- Good telephone manner
- Competent when using IT equipment
- Having technical experience is not essential for this role but would be an advantage.
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
- Investors in People award
- Induction and training programme
- Excellent transport links to Leeds, Bradford, and Skipton
- Free car parking
- Onsite canteen
- Healthcare and pension provisions
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.