Box Office Assistant

Box Office Assistant - Apollo Victoria Theatre

We are pleased to announce an exciting opportunity to join one of London's most prestigious venues, The Apollo Victoria Theatre, currently home to the smash hit show Wicked. We are seeking proactive and conscientious individuals to join our industry award winning Box Office team.  The ideal candidate will be passionate and ambitious, with a true desire to work in a fast-paced sales environment.

As Box Office Assistant you'll deliver the highest standard of customer service in order to maximise sales, productivity and occupancy of the venue. You'll interact with all customers, agents, producers, company members and colleagues with a cheerful and helpful demeanour, treating all customers as VIPs, conveying enthusiasm for our show, tickets and packages. In a typical day you'll process customer and trade bookings with utmost accuracy using the in-house Ticketing System, Audience View.

Previous experience in using Audience View or experience of working in a Box Office is desirable but not essential. We're looking for someone proactive and with a positive attitude to delivering great customer service, who can convey enthusiasm for Wicked and the theatre to everyone visiting our venue. Please take a look at our job description download for further details of the role and responsibilities. We actively encourage applications from people from the widest possible range of backgrounds, including those who are currently underrepresented in this industry. 

Opened as a Cinema in 1930 the now Apollo Victoria is a 2,328-capacity theatrical venue brimming with art deco design. Now heading into its 90th year the theatre has transformed into one of the leading West End venues hosting musicals such as The Sound of Music with Petula Clark, Camelot with Richard Harris and Fiddler on the Roof with Topol. In 1984 Andrew Lloyd Webber’s musical extravaganza Starlight Express opened and considered the Apollo Victoria its home for many years. In 2006 Wicked, the smash-hit Broadway show opened and continues to go from strength to strength.

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.  

We own, operate or programme some of the world’s most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.  

We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. 

We present the world’s best live entertainment in our venues; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. 

We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.  

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.